1. Products and FAQs

What is WobbleCrafter?

WobbleCrafter is an original physics-based puzzle game developed and published by Rocket 5 Studios Inc. Players can purchase and download the digital version directly from our official website to experience a unique and highly challenging game of structure stacking and balancing.

Are your game assets and media compliant with copyright regulations?

Yes, 100% compliant. All visual assets, game mechanics, user interface elements, and media displayed on www.wobblecrafter.com are original works of Rocket 5 Studios Inc. or have obtained valid commercial licenses. We strictly comply with international intellectual property laws.

2. Orders and Digital Delivery

How is the game delivered?

Since our products are all digital games, there are no physical shipments, and no tracking numbers or tracking numbers are generated.

After successful payment via Stripe, your secure digital download link or software activation code will be immediately sent to the email address you provided at checkout.

What if I don’t receive the download email?

If you haven’t received a digital download confirmation email within 15 minutes of your purchase, please check your spam/junk mail folder. If you still can’t find it, please contact our customer support team immediately at irregular@wobblecrafter.com with your order details, and we’ll be happy to assist you.

3. Payment and Billing Security

What payment methods do you accept?

We accept all major credit cards, debit cards, and local European payment methods, and securely process payments through our primary payment infrastructure partner, Stripe. Your sensitive financial data is fully encrypted using secure tokenization technology and processed directly by Stripe, strictly adhering to PCI-DSS standards.

Why does my bank statement show “Rocket 5 Studios Inc.”?

WobbleCrafter is the official video game brand wholly owned, operated, and published by Rocket 5 Studios Inc. (Canada). Therefore, your credit card statements, bank records, or Stripe receipts may show Rocket 5 Studios Inc. or WobbleCrafter.

4. Refund and Cancellation Policy (Compliant with EU Consumer Law)

Can I request a refund for a downloaded digital game?

Since our products are immediately accessible digital video game software, all sales are considered final transactions and non-refundable once delivery or download begins.

Important Legal Notice to European Consumers:

According to Article 16(m) of the EU Consumer Rights Directive (2011/83/EU), the standard 14-day statutory “cooling-off period” (right of withdrawal) does not apply to digital content delivered in non-tangible media. By completing a purchase and expressly agreeing to the immediate execution and delivery of the digital game software, you expressly acknowledge and forfeit your 14-day right of withdrawal.

What if I encounter technical problems or file corruption?

If your digital files or activation key are not working properly due to our technical malfunction, please contact us immediately. We will verify the backend logs and are happy to provide a functional replacement, software patch, or fix within 24 hours.

5. Age Restrictions and Company Transparency

Is there an age restriction for purchasing the game?

Yes. To ensure financial security and prevent disputes arising from unauthorized transactions, users must be 18 years of age or older (or the legal digital consent age in your jurisdiction) to independently purchase our digital game software.

What is your company’s official information?

In accordance with international e-commerce disclosure regulations, our complete company legal information is as follows:
Brand Name: WobbleCrafter
Operating Company: Rocket 5 Studios Inc.
Registered Office Address: 5525 Front Rd, Stella, ON K0H 2S0, Canada
Company Registration Number (Canada): 810625-8
Tax/Business Registration Number (Goods and Services Tax/Uniform Sales Tax): 832215909RC0001
Official Support Email: irregular@wobblecrafter.com
Official Phone Number: +1 613-871-0728

How long does it take for customer service to respond?

Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM (Eastern Time). Please send your inquiry to us via email, and we guarantee a detailed response within 24 hours.