Thank you for purchasing our digital game bundle from WobbleCrafter (www.wobblecrafter.com). This refund and cancellation policy outlines the terms, restrictions, and legal framework applicable to your digital purchase.

While our primary e-commerce operations and gaming community are based in Europe, all transactions are securely processed through our primary payment service provider, Stripe.

  1. Nature of Digital Goods and Refund Policy

All products offered by www.wobblecrafter.com are digital video game software and downloadable content. Because these products are purely digital, intangible, and delivered immediately upon completion of the transaction, physical returns or restocking are not possible.

Therefore, once digital delivery has commenced, the sale is generally considered final and non-refundable, except in limited technical circumstances as expressly provided in Article 3 of this policy.

  1. European Consumer Law and Statutory Right of Withdrawal Exemption

We strictly adhere to consumer protection standards. Please read the following mandatory legal statement regarding your purchasing rights:

Important Legal Statement for European Consumers (EU Directive 2011/83/EU):

According to Article 16(m) of the EU Consumer Rights Directive, the statutory 14-day right of withdrawal (cooling-off period) does not apply to digital content delivered in intangible media, provided that performance has commenced.

By placing your order and completing checkout, you expressly agree to immediate fulfillment and delivery of your digital game software, and you expressly acknowledge and agree that once digital fulfillment/delivery begins (i.e., the software activation key or download link has been sent to your email address or activated in your account), you will forfeit and waive your 14-day withdrawal and refund right.

  1. Technical Support and Remedies

Due to the digital nature of the software, the standard discretionary refund policy does not apply. Rocket 5 Studios Inc. values ​​player satisfaction and provides technical support guarantees in accordance with applicable digital sales laws:

Digital Content Defects: If the digital video game software files or activation key are technically corrupted, malfunctioning, or have a serious functional error that prevents installation or operation on compatible hardware, you must immediately notify us at irregular@wobblecrafter.com.

Verification and Support Timeline: Upon receiving your report (including a description of the error or system logs), our technical support team will analyze our delivery records and platform logs within 24 business hours. If a structural technical defect is confirmed, our primary obligation is to provide a fully functional replacement file, software patch, or alternative activation key.

Discretionary Solution: If we are unable to fix the structural technical defects or replace the defective digital files within a reasonable timeframe, we may, at our sole discretion, issue a full or partial refund through our payment processing system.

  1. Anti-Fraud Measures and Dispute Resolution

To ensure transaction integrity and compliance with Stripe Merchant Security Guidelines, we implement a rigorous anti-fraud tracking mechanism. We securely record and store automatic download records, network timestamps, IP addresses, and digital key activation logs related to your transactions.

We will actively counter any attempts to file unauthorized or fraudulent chargebacks with your credit card issuer (e.g., falsely claiming non-receipt despite server-side logs showing successful delivery). We will submit historical system performance logs, transaction details, and your statement of explicit waiver of withdrawal rights under EU law to Stripe and your banking institution as final evidence for dispute resolution.

  1. User Eligibility and Authorized Use

In accordance with our core security restrictions, users must be at least 18 years of age (or the legal digital consent age in your country) to make independent purchases. We are not responsible for purchases made by minors using payment tools without authorization. If you suspect an unauthorized transaction, please report it to our support team immediately so we can stop further account or key distribution.

  1. Company Logo and Contact Information

In accordance with international e-commerce disclosure regulations, our company logo and official payment or technical support channels are as follows:

Brand Name: WobbleCrafter

Operating Company: Rocket 5 Studios Inc.

Registered Office Address: 5525 Front Rd, Stella, ON K0H 2S0, Canada

Company Registration Number (Canada): 810625-8

Tax/Business Number (GST/HST): 832215909RC0001

Official Support Email: irregular@wobblecrafter.com

Company Phone: +1 613-871-0728

Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM (Eastern Time). All inquiries submitted to our team will receive a formal response within 24 hours.